How Can We Help?
Looking for answers? Our FAQ page is here to assist! Whether you have general questions, need support with a product, want to explore business inquiries, or wish to share feedback, you’ll find helpful information below. If your question isn’t covered, feel free to reach out via our contact form, and we’ll get back to you quickly and discreetly.
If you can't find the help you need on this page, please visit our Contact Page.
Most commonly asked questions
Are your products safe to use?
How discreet is your shipping?
How do I clean my adult toy?
Support Questions
Contact our support team within 7 days of delivery with your order number and a photo of the damage. We’ll arrange a replacement or refund as quickly as possible.
For hygiene reasons, we only accept returns on unused, unopened items in their original packaging within 14 days of purchase. Reach out to us to start the process.
First, ensure it’s fully charged (if applicable) and check the power button. If it still doesn’t work, consult the manual or contact us for assistance—we’re here to help!
Yes, many of our toys come with a manufacturer’s warranty, typically ranging from 1-2 years. Check the product listing or reach out to us for details specific to your item.
If your order hasn’t shipped yet, contact us immediately with your order number and the correct address. Once shipped, we’ll do our best to assist, but options may be limited.
We do not share personal information with third parties without your consent.
Delivery times vary by location. Orders typically ship within 1-2 business days, with standard shipping taking 3-7 days domestically and 7-14 days internationally. Check your confirmation email and/0r account page for tracking details.
We’re happy to assist! Contact our support team using our Contact Page, and we’ll get back to you discreetly and promptly.
