International Sales Policy

Last Updated: April 04, 2025

Krazy Ks Boutique LLC (“we,” “us,” or “our”) operates krazyksboutique.com (the “Site”), offering adult toys, clothing, and related products to customers worldwide, where permitted. This International Sales Policy governs purchases and shipments outside the United States, addressing unique considerations such as customs, duties, and legal restrictions. By placing an international order, you agree to this policy, which supplements our Terms of Service, Shipping Policy, and Refund and Return Policy.

We may update this International Sales Policy from time to time, with changes posted here and reflected in the “Last Updated” date. Your continued purchases after updates constitute acceptance of the revised policy.

1. Availability of International Shipping

• Global Reach: We ship to many countries outside the U.S., subject to carrier availability, product stock, and legal permissibility.
• Restrictions: We do not ship to countries where adult toys, clothing, or related products are prohibited or heavily restricted by law. Examples may include, but are not limited to, certain Middle Eastern, Asian, or African nations (e.g., Saudi Arabia, India, Malaysia). A list of restricted destinations, if available, may be provided at checkout or upon request.
• Our Discretion: We reserve the right to refuse or cancel international orders if shipping is impractical, illegal, or poses undue risk, with a full refund issued.

2. Shipping and Delivery

• Methods and Costs: International shipping options and fees are displayed at checkout, based on destination, order weight, and carrier (see our Shipping Policy for details). Delivery typically takes [7-21 business days], though times vary.
• Discreet Packaging: All international orders are shipped in plain, unmarked packaging to protect your privacy, with no indication of the adult nature of the contents.
• Tracking: Tracking may be available for some methods but is not guaranteed for all international shipments, depending on the carrier and destination.

3. Customs, Duties, and Taxes

• Your Responsibility: You are solely responsible for all customs fees, import duties, taxes, VAT, or other charges imposed by your country. These are not included in the product price or shipping cost and are determined by local authorities.
• No Pre-Payment: We do not calculate or pre-pay these fees. You must settle them with the carrier or customs office upon delivery or as required by your jurisdiction.
• Documentation: We provide standard commercial invoices or customs declarations as required by carriers. We are not responsible for delays or additional costs due to incomplete or inaccurate customs paperwork beyond our control.

4. Legal Compliance

• Local Laws: You must ensure that importing, possessing, and using our products complies with all applicable laws, regulations, and customs policies in your country. Adult toys and related items are banned or restricted in some regions, and penalties may apply.
• No Liability: We are not liable for legal consequences, fines, or confiscations resulting from your failure to verify local laws. You assume all risk of purchasing restricted or prohibited items.

5. Customs Seizures and Lost Shipments

• Seized Shipments: If your order is seized or destroyed by customs authorities due to legal restrictions:
  • We will not issue refunds or replacements, as this is beyond our control.
  • You may contact us at krazyksboutique.com/contact to confirm the status, but resolution is your responsibility with your local customs office.
• Lost Shipments: If an order is lost in transit (confirmed by the carrier), contact us within [30 days] of the shipping date. We may offer a refund or replacement at our discretion, subject to investigation, but not for customs-related losses.

6. Refunds and Returns

• Return Process: International returns follow our Refund and Return Policy, with you responsible for return shipping costs unless the return is due to our error (e.g., defective item). Customs fees and original shipping costs are non-refundable.
• Currency: Refunds are processed in U.S. dollars (USD) to your original payment method, regardless of exchange rate changes since purchase.
• Delays: International returns may take longer to process due to shipping and customs timelines. We are not liable for delays beyond our control.

7. Pricing and Currency

• USD Pricing: All prices on the Site are listed in U.S. dollars. Your bank or payment provider may convert this to your local currency at checkout or upon processing, applying their exchange rates and fees.
• No Adjustments: We do not adjust prices or refunds based on currency fluctuations or additional bank fees.

8. Customer Support

• Language: Support is provided in English via krazyksboutique.com/contact. We are not responsible for misunderstandings due to language barriers.
• Time Zones: Responses may be delayed due to time differences between the U.S. and your location, though we aim to reply within [5 business days].

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for delays, losses, damages, or additional costs (e.g., duties, fines) arising from international shipping, customs processes, or local laws.
• Our liability is limited to the purchase price of the product and shipping fees paid, except where statutory rights apply.

10. Contact Us

For questions, issues, or assistance with international orders:

• Website: krazyksboutique.com/contact

We aim to respond within [5 business days].