Last Updated: April 04, 2025
At Krazy Ks Boutique LLC (“we,” “us,” or “our”), we strive to ensure your satisfaction with every purchase from krazyksboutique.com (the “Site”). This Refund and Return Policy outlines the terms under which you may return or exchange products purchased from us and request a refund. Given the sensitive nature of our adult toy products, we’ve crafted this policy to balance customer satisfaction with hygiene, safety, and business considerations. Please read this policy carefully before making a purchase.
By purchasing from our Site, you agree to the terms of this Refund and Return Policy. We may update this policy from time to time, and changes will be posted here with an updated “Last Updated” date. Your continued purchases after updates constitute acceptance of the revised policy.
1. General Return Window
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we cannot offer a full refund or exchange, except as required by law. To initiate a return or exchange, please contact us at krazyksboutique.com/contact within this timeframe.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused and Unopened: The item must be unused, unopened, and in the same condition as when you received it. Due to the intimate nature of our products, we cannot accept returns of items that have been used or removed from their original sealed packaging for hygiene and safety reasons.
- Original Packaging: The item must be returned in its original packaging, including all tags, manuals, and accessories included with the product.
- Proof of Purchase: A receipt, order confirmation, or other proof of purchase from krazyksboutique.com is required.
Non-Returnable Items
Certain items are exempt from being returned due to their nature or legal restrictions:
- Intimate or sanitary goods (e.g., adult toys, lubricants, or apparel) that have been opened or used.
- Gift cards or store credit vouchers.
- Downloadable digital products (if applicable).
- Sale or clearance items (unless defective; see Section 6).
- Custom-made or personalized items (unless defective).
- Hazardous materials, flammable liquids, or gases (if applicable).
3. Return Process
To complete your return:
- Contact Us: Email us at [insert your business email] or use our contact form at krazyksboutique.com/contact to request a return. Include your order number and reason for the return.
- Approval: We will respond within [5 business days] to confirm eligibility and provide return instructions, including a shipping address.
- Ship the Item: Package the item securely and send it to:
Krazy Ks Boutique LLC
[Insert your physical return address]- You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we are not liable for items lost or damaged in transit.
- Inspection: Once received, we will inspect the item and notify you via email of approval or rejection of your return.
Note: Do not send returns directly to the manufacturer unless explicitly instructed by us.
4. Refunds
If your return is approved:
- Notification: We will email you to confirm receipt and approval of your return.
- Processing: Your refund will be processed within [7-10 business days] and credited to your original payment method (e.g., credit card, PayPal).
- Amount: The refund will include the item’s purchase price, less:
- Original shipping costs (non-refundable).
- Return shipping costs (your responsibility unless due to our error).
- A restocking fee of [e.g., 15%] for non-defective returns (if applicable; adjust as needed).
Partial Refunds
We may issue partial refunds in these cases:
- Items returned with obvious signs of use, damage, or missing parts not due to our error.
- Items returned more than 30 days after delivery (if accepted at our discretion).
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment account.
- Contact your credit card company or payment provider (processing times vary).
- If the issue persists, contact us at [insert your business email].
5. Exchanges
We offer exchanges only for defective or damaged items. If you receive a defective or damaged product:
- Contact us within 30 days of delivery at [insert your business email].
- Provide your order number and photos or details of the issue.
- If approved, we will ship a replacement of the same item (subject to availability) at no additional cost to you.
- Return the defective item to:
Krazy Ks Boutique LLC
[Insert your physical return address]
We do not offer exchanges for non-defective items due to a change of mind or preference.
6. Sale and Clearance Items
Only regular-priced items are eligible for refunds (unless defective). Sale, clearance, or promotional items are final sale and cannot be returned or exchanged, except as required by law or if defective.
7. Gifts
- Gift Purchases Shipped to You: If an item was marked as a gift and shipped directly to you, you may return it per this policy. Upon approval, you’ll receive store credit equal to the item’s value, mailed or emailed to you.
- Gift Purchases Shipped to the Gifter: If the gift giver shipped the item to themselves to give to you, we will process the refund to the original purchaser, notifying them of the return.
8. Shipping and Discretion
- Return Shipping: You are responsible for return shipping costs unless the return is due to our error. We recommend discreet packaging to protect your privacy during return transit.
- Our Commitment: All orders are shipped in plain, unmarked packaging with no indication of the contents to ensure your privacy.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:
- Contact us within 30 days of delivery at krazyksboutique.com/contact or [insert your business email].
- Provide photos or evidence of the issue.
- We will cover return shipping costs and provide a full refund or replacement, at your choice, subject to inspection.
10. Limitations of Liability
We are not responsible for:
- Items lost or damaged during return shipping unless you use a trackable service we recommend.
- Delays in refund processing caused by third-party payment providers or banks.
- Changes in your preferences or sizing issues after purchase (please review product descriptions carefully).
11. Your Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws, which may vary by jurisdiction. If a term in this policy conflicts with your legal rights, the latter prevails.
12. Contact Us
For questions, return requests, or assistance:
- Website: krazyksboutique.com/contact
We aim to respond to all inquiries within [5 business days].
